Release Notes

Languages: English, German, Japanese, Russian, French, Spanish, Italian, Korean, Chinese Traditional, Chinese Simplified, Dutch, Czech, Polish, Indonesian, Portuguese, Brazilian Portuguese, Spanish LatAm

What's new in Acronis True Image?

• Protection from the latest ransomware threats, including the notable CrypVault, Crypaur, Crysis, and Spora.


• Issue fixes, increased stability, and performance improvements.

Acronis True Image for Windows

Installation procedure

The installation procedure is straightforward. Please run the downloaded executable file and follow the instructions.

Fixed issues

Issues related to Acronis Active Protection:

• Acronis Active Protection blocks Acronis Access installation and operation.
• In the Windows notification area, Acronis Active Protection notification is incorrectly scaled.
• Backups can be manually deleted in Windows Explorer when Active Protection is turned on.
• Improved support of CD drives in Acronis Active Protection.
• Acronis Active Protection blocks access for the Google Chrome browser to Acronis True Image registry keys.
• Acronis Active Protection blocks access for GifCam to Acronis True Image registry keys.
• Issue with artifacts on the Acronis Active Protection recovery screen.
• Acronis Active Protection caused issues with printing to .pdf files in Adobe Acrobat Reader and other PDF-reading software.
• Acronis Active Protection compatibility issues with antivirus software (McAfee LiveSafe, Trend Micro Internet Security, Avast Internet Security).
• Acronis Active Protection caused delays in .pdf files printing on some Brother printers.
• Acronis Active Protection detected the Facebook application as possible ransomware.
• Problems with connecting to the Acronis Active Protection service after using the Try&Decide tool.
• Acronis Active Protection compatibility issues with Acronis Drive Monitor.
• Acronis Active Protection compatibility issues with Parallels Access.
• Acronis Active Protection impacts Microsoft Visual Studio Community 2015 performance.
• Acronis Active Protection impacts eM Client performance.
• Acronis Active Protection detects the Brother Control Center utility as possible ransomware.
• In the Acronis Active Protection notification window, the source folder is shown instead of the target folder.
• Digitally signed processes are considered as critical system processes in the permission list.
• Excessive messages in the Acronis Active Protection and Acronis Drive logs.

Other issues:

• Windows Disk Cleanup manager cannot empty a Recycle Bin containing *.tib files.
• Acronis True Image crashes during local file backup stop or fails because of insufficient storage space.
• Wrong license is used in the offline mode.
• File and disk incremental backup performance needs to be improved.
• Acronis Secure Zone is not accessible in File Explorer after the update from Acronis True Image 2017 Update 2 to Acronis True Image 2017 New Generation.
• Backup is corrupted after moving from Acronis Secure Zone to a local disk.
• Search does not work in backups located on Acronis Secure Zone.
• Recovery from an encrypted incremental backup located on a network share fails.
• A backup cannot be moved from an NAS to a local disk or another network share.
• Acronis True Image crashes after unselecting folders on a network share that were previously selected to back up.
• Processes with valid digital certificates were considered as critical system processes in the permission list.

Known issues

• Backup comments are not visible in the data recovery dialog.
• Comments are not available for nonstop backups.
• The Search dialog does not support recovery of several files from different versions of a backup.
• A backup cannot be moved from a password-protected network to local drives or to another share.

System requirements

Hardware requirements:

• A CPU that supports SSE instructions

Operating systems:

• Windows 10 Creators Update
• Windows 10
• Windows 8.1 (all editions)
• Windows 8 (all editions)
• Windows 7 SP1 (all editions)
• Windows Home Server
• Windows XP SP3 (32-bit) New features have limited support in Windows XP.

It is possible for the software to work on other Windows operating systems, but it is not guaranteed.

File systems:

• FAT16/32
• NTFS
• Ext2/Ext3/Ext4 The Ext2/Ext3/Ext4, ReiserFS, and Linux SWAP file systems are supported only for disk or partition backup/recovery operations.
• ReiserFS The Ext2/Ext3/Ext4, ReiserFS, and Linux SWAP file systems are supported only for disk or partition backup/recovery operations.
• Linux SWAP The Ext2/Ext3/Ext4, ReiserFS, and Linux SWAP file systems are supported only for disk or partition backup/recovery operations.

Storage media:

• Internal hard disk drives
• External hard disk drives with any of the following interfaces: USB (including USB 3.0), eSATA, FireWire (IEEE-1394), and SCSI
• Solid State Drives (SSD)
• Networked storage devices

Acronis True Image for Mac OS X

Installation procedure

The installation procedure is straightforward. Please launch the .dmg file, and then drag the Acronis True Image icon to the Applications folder.

Fixed issues

• Some cloud backups are not displayed in the Acronis Cloud web app.
• The "File authenticity cannot be confirmed" error is displayed after clicking 'Verify', right after completing a notarized backup.
• Acronis True Image is not responding after restarting the Internet connection and completing the notarized backup.
• A mobile backup cannot be opened after the second scanning of a QR code.
• Two identical archives are present in the desktop console after selecting the archive with the 'Recover files from existing backup' command.
• In Finder, Acronis Drive does not display a folder that has a trailing period in its name.

System requirements

Operating systems:

• macOS Sierra 10.12
• OS X El Capitan 10.11
• OS X Yosemite 10.10
• OS X Mavericks 10.9

File systems:

• Mac OS Extended format (case-insensitive)
• FAT32
• exFAT
• NTFS (An NTFS volume can be backed up and recovered, but it cannot be used as a backup destination or a file recovery destination.)

Unsupported configurations:

• RAIDs of any kind

Acronis True Image for iOS

Installation procedure

1. Download and install the application from https://itunes.apple.com/app/id978342143.
2. Run the application.

Known issues

• It is possible to download a file previously deleted in the Acronis Cloud web application, and the file is corrupted.
• Playback of a backed-up video file stored on a computer does not work.
• Incomplete backups configured and started with the desktop app are listed, but cannot be browsed.

System requirements

• An iPhone, iPad, or iPod running iOS 8 or later.