Release Notes

Update 4.1

With this update, Acronis plugin for ConnectWise Automate offers enhancements and stability improvements and addresses issues found in the previous releases.

What's new

Support for ConnectWise Automate 2019

Fixed issues

• [CI-4451] Backup Manager errors are fixed.

Update 4

What's new

• Backup plan applying via script
• Support for multiple Partner accounts
• Extended logging capabilities
• Default backup plans for servers and workstations
• Plugin update notification improvements

Fixed issues

• [CI-2980] The plugin reopens old alerts

Known issues

• [CI-3608] Incorrect "Last backup status" is displayed in Backup Manager

Update 3 HF2

Fixed issues

• [CI-2980] The plugin reopens old alerts

Update 3 HF1

Fixed issues

• Alerts synchronization isn't working
• Dataview shows incorrect info about machines
• There is no data in Acronis Dashboard when we don't remove mapping with non-existing group
• Unsupported alerts types broke all alerts synchronization

Update 3

What's new

• Stability and quality improvements
• Dashboard with Acronis Data Cloud health statuses with filter by client
• Backup plan import improvements. Application Backup settings can be imported

Fixed issues

• Machines with Old Agent dataview can be empty for some reason even though agents can be updated

Update 2 HF2

What's new

• Stability and quality improvements
• ConnectWise Automate 12 supported

Fixed issues

• Sometimes backup health report does not show graphs even though machines are successfully backed up

Update 2 HF1

What's new

• Stability and quality improvements

Fixed issues

• Incorrect information about Machines without agents in the Acronis Dashboard
• Acronis Backup Cloud tab is missing from client and location view

Update 2

What's new

• Stability and quality improvements
• Ability to link Acronis Backup Cloud Units and Clients groups
• Dashboard with Acronis Backup Cloud health statuses
• Dataviews with Acronis Backup Cloud health statuses

Fixed issues

• Significant delay during plugin initializing

Update 1 HF2

Fixed issues

• Sometimes Backup Manager wasn't sync backup information.
• Machine list is empty if mobile plan is exist.
• 7zip files don't appear in LTShare directory.

Update 1 HF1

What's new

• Acronis tile for LabTech v11 patch 8 is not appear.
• The error msg isn't disappeared after switch from plan to plan.
• Importing of backup plan with encryption isn't work.

Update 1

What's new

• Automatic installation of backup agents at the client and location levels.
• The capability to import a backup plan from Acronis Backup Cloud and propagate it to all clients.
• Conversion of Acronis Backup Cloud alerts to LabTech tickets and alerts can now be disabled.
• Editing the integration parameters at the partner and client levels is now possible without reinstallation of backup agents
• Usability improvements:
  • Support for the light color theme in LabTech 11.
  • A direct link to the backup plan creation panel in the backup console is added to the 'Backup Plan Selection' dialog.
  • Redirect to the recovery points in the backup console when clicking the 'Recovery' button.
  • Acronis-specific searches, e.g., for displaying machines without a backup agent.

Fixed issues

• Acronis-specific scripts may not appear under Scripts on the navigation tree after adding the plugin.
• The 'Last backup' field is empty.
• The same icons for machines with different operating systems are displayed in the machine list.

RTM HF2

What's new

• Stability and quality improvements

Fixed issues

• Backup plans detail does not shown for schedule specific backup plans.

RTM HF1

What's new

• Stability and quality improvements

Fixed issues

• Only LabTech super admin can perform integration with Acronis backup Cloud and setting up the Acronis customer provisioning.
• When someone except LabTech super admin opens the Acronis Backup Cloud tab they are asked to fill out credentials for the Acronis customer even if the company has been set up already.
• Scripts sometimes did not appeared after the plugin installation.

RTM

Features

• Provision new Acronis Backup Cloud customers from the LabTech console
• Remotely install, update, and manage the Acronis backup agent on protected machines
• Easily assign, control, and revoke backup plans to one or many machines
• Monitor backup status for errors and warnings inside the LabTech console
• Leverage integrated LabTech ticketing and alerting to track and manage backup events
• Deliver detailed backup reports highlighting data protection service statistics

Known issues and limitations

• Only LabTech super admin can perform integration with Acronis backup Cloud and setting up the Acronis customer provisioning.
• When someone except LabTech super admin opens the Acronis Backup Cloud tab they are asked to fill out credentials for the Acronis customer even if the company has been set up already.