Update 3.2
With this update the integration with ConnectWise Manage offers enhancements and addresses the issues found in the previous releases.
What's new
- New offering items for O365: Mailboxes, OneDrive and Sharepoint
- Ability to filter products in product mapping via API
Fixed issues
- [CI-4059] Optimized algorithm to manage deleted companies
- [CI-4250] Ticket with long summary is not created
Update 3.1
With this update the integration with ConnectWise Manage offers enhancements and addresses the issues found in the previous releases.
What's new
- New offering item for Plesk and cPanel backup: Web hosting servers
- Improved error messages on setup screen
Fixed issues
- [CI-3932] Product mapping is broken
- [CI-3943] ConnectWise site is always prepanded with the "api-" prefix
- [CI-4010] Usage is not synced for 70+ additions per an integrator
Update 3
Platform version: Acronis Data Cloud 7.8 RTM
What's new
With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.
- New integration with Notary Cloud and Physical Data Shipping
Fixed issues
- [CI-3695] "Nothing to sync" message appears on company mapping when billing is turned off
- [CI-3539] "An unexpected application error" appears when browsing integration
Update 2 HF1
Platform version: Acronis Data Cloud 7.7 Update 2
What's new
With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.
- Increased performance and stability
Fixed issues
- [CI-3433] EventsWorker fails with TypeError
Update 2
What's new
With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.
- New integration with Files Cloud and Disaster Recovery Cloud
- Enhanced user interface
- Simplified billing configuration and the “free provisioning” option in the billing settings
- Support for more than 10,000 accounts per partner
- Auto-closing of tickets and support for their sub-types
- Improved performance and stability
Fixed issues
- The "Priority" and "Status" fields are not disabled in Microsoft Edge and Internet Explorer if the ticket type is "None"
- Not all the products are available in the drop-down lists on the "Billing and provisioning" tab
- Quota update events may be generated even if tenant quotas have not been changed
- A customer tenant is duplicated in the management portal if this tenant was mapped to the ConnectWise company via the partner's "Integration" tab but has been unmapped via the customer's "Integration" tab
Update 1 HF7
What's new
Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF7 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.
- Increased performance and stability
- An ability to set up integration with one CW site for two and more Partners
- Branding changes
Update 1 HF6.2
What's new
Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF6 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.
- Increased performance and stability
Update 1 HF6
What's new
Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF6 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.
- Increased performance and stability
Fixed issues
- Sometimes Ticket synchronization isn't work with "400 Bad Request: Bad Request" error.
Update 1 HF5
What's new
Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF5 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.
- Increased performance and stability
Fixed issues
- An infinite 'waiting for sync' message at customer level for Agreement and Billing method fields
- Sometimes ConnectWise Manage tickets are not generated for backup's alerts
Update 1 HF4
What's new
Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF4 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.
- Increased performance and stability
Improved filtering for group mapping
Fixed issues
- An incorrect storage is used for provisioning if multiple storages are available
- An unexpected error occurs during integration deletion
- An unexpected error is returned by the API: "Integration is not available. Error code 500."
Update 1 HF2
What's new
- Increased performance and stability
Update 1 HF1
What's new
Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF1 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.
- Increased performance and stability
Fixed issues
- Inability to set integration with on-premise ConnectWise installations
- Inability to create new tickets for already exist alerts
Update 1
What's new
Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF1 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.
- Single pane view for group mapping - view, set, or remove correspondence between ConnectWise companies and Acronis Backup Cloud groups
- Increased performance and stability
Fixed issues
- Inability to set integration with on-premise ConnectWise installations
RTM
Features of Acronis Backup Cloud integration with ConnectWise Manage
Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF1 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.
- Provisioning of backup services to new and existing ConnectWise customers from the ConnectWise Manage console.
- Automatic creation of tickets for backup, recovery, or quota-related issues in the ConnectWise Manage console.
- Automatic billing of backup customers in the ConnectWise Manage console based on their usage of Acronis Backup Cloud.
Known issues and limitations
- Inability to set integration with on-premise ConnectWise installations.