Release Notes for True Image 2013 Update 1 by Acronis

Release date: April 04, 2013
Build: English US, English UK, German, French
Build number: 6514

Installation procedure

The installation procedure is straightforward. Please run the downloaded executable file and follow the instructions.

What's New?

• Certification – True Image 2013 Update1 by Acronis is officially certified for MS Windows 8.
• Improved operation of Nonstop Backup (NSB) – product now handles unplugging and plugging of USB storage while performing nonstop backup, even if it was unsafely unplugged. Also NSB now conveniently prompts you from the system tray to clean up the disk when it runs out of space on the target storage, and performs automatic defragmentation of the storage whenever NSB session is started.
• System tray alerts - Users can now be more conveniently notified when an update or upgrade of the product is available and track the Acronis Cloud subscription state.
• Software and hardware compatibility – improved operation with external USB devices.
• New panel notifications and log messages, updated Help and User Guide – for your convenience.
• E-mail backup - MS Outlook 2013 is now supported.
• MS Windows 8 Secure boot is now supported.
• Windows Preinstallation Environment (WinPE) 4.0 support – Now the latest WinPE version based on the Windows 8 kernel is supported. You can create a bootable WinPE 4.0 disc that contains True Image 2013.

List of issues fixed since the previous build (5551)

Installation

• Trial is not started after True Image 2013 Update 1 by Acronis is installed.
• In some cases, installation fails with rollback.
• Failure while registering some dll-s.
• Several failure cases during installation in a specific environment.

Activation

• In some cases, online activation doesn't work.

Backup

• When you turn off the regular validation function, this setting cannot be saved as default.
• Scheduled task doesn't start if "Run the backup only when the computer is idle" is ON.
• Confirmation before backup deletion is needed.
• dllhost.exe locks the archive after backup creation and consolidation.
• The 'OK' button doesn't work in Backup options.
• File backup fails with the error "File or folder cannot be found" when backing up files at a drive created by BoxCryptor.
• The "Continue backup here" button initializes the Edit task wizard, allowing for confusion.
• The "Shut down computer after completion" option doesn't work for a queued backup.
• Archives are added to the database sporadically.
• The system is frozen at the "Operations are in progress" stage if the backup destination is unavailable.
• The program corrupts the exFAT file system and the backup fails if the exFAT flash drive is present in the system.
• Unselecting subfolders doesn't work while configuring file backup settings.
• In some cases, backup fails with error "Failed to set snapshot bitmap".

Recovery

• Pre/post commands are executed during NSB recovery if these commands were applied to a file recovery.
• The "Validate before recovery" option saved as default in file backup is applied to NSB recovery task.
• Sometimes recovery is impossible and results in the error "There is insufficient space in the recovery destination".
• Recovery from password-protected Acronis Secure Zone (ASZ) doesn't work.
• Unable to recover and validate a backup created with True Image Home 2011.
• The data size shown in the web interface does not match the data actually available for recovery.

Nonstop Backup

• Nonstop backup cleanup doesn't free any space on the disk.
• The "Include in Nonstop Backup" option is not available in file/folder shortcut menu.
• NSB operation is unstable with some NAS storages.
• NSB storage located in password-protected ASZ can be accessed from Acronis bootable media or Acronis Startup Recovery Manager (ASRM).

Online Backup & Synchronization

• An online backup is shown as successful even if it has been interrupted by hard reboot.
• Online backup speed value hasn't been updated.
• Online backup task configuration is lost after program restart.
• Validation and recovery of a backup fails and results in the error message "Cannot find version".

Bootable Media

• Secure boot prevents Acronis bootable media from booting.
• Impossible to browse network shares under bootable media.
• The "Next" button is greyed out when you try to "Add to existing backup archive" (bootable media).
• In specific hardware environment, it's impossible to back up any data to DVD under bootable media.
• Trial media is created by a full activated product in some cases.

User documentation

• There is no description of backup validation process before recovery (User Guide).
• Information about Activation and Full version in Help and in the "About" window of the trial product is unnecessary.
• There is no information that we can back up dynamic volumes only in partition mode (User Guide).
• There is no information about the impossibility of booting the OS from external USB HD (User Guide).
• There is no information about WinPE 4.0 support (User Guide).
• There is no information on how and where Acronis Extended Capacity Manager can be applied (User Guide).

Email notifications

• Impossible to send email notifications using SMTP server IP address.
• Email notification fails when using Amazon SES account.
• Email notification is not sent to additional email address.
• Email notification cannot be sent if some additional email settings are required.
• Impossible to send a notification message to several email addresses.

Other fixes

• Recovery of contacts from Email backup of Windows Live Mail 2009 failed.
• Warning is needed that ASZ creation shouldn't be interrupted.
• File ti_managers_proxy.dll is seen as a file related to True Image 2012 in Properties.
• The "Wake up the sleeping/hibernating computer" option doesn't work on Windows 8.
• Navigation devices Falk and Becker (in mass storage mode, with OS Win CE 5 and Win CE 6) are not detected if True Image is installed.
• Acronis Secure Zone cannot be created on Toshiba Satellite L870-D2W.
• Notification in the system tray about the start of any operation should be removed.
• In some cases, scheduler doesn't start a task on Windows 8.
• WinPE: AUR cannot recover data and results in the "Recover operation failed" error.
• Incorrect error "Failed to open backup. It may be inconsistent or corrupted" appears if USB connection is interrupted.
• Several drivers cannot be found while recovering with AUR.
• If Acronis Sync Agent Service is disabled, "Computer" and Windows Explorer do not display contents properly.
• Backup logs do not contain information about all disks/partitions that were backed up.
• Console prevents USB flash drive from safe hardware removal.
• Operation is seen as successful in the logs when a pre/post command fails.
• Option "Abort the operation if user command fails" doesn't work in Sync section.
• Com Surrogate failure.
• Message about expired trial period appears if you start Try&Decide in trial version of the product.
• Folder structure of Windows Mail is not refreshed in mail backup after changes.
• Failed to activate ASRM on maсhine with hidden LBA-mapped FAT32 partition at the beginning of the system disk.
• Windows Explorer becomes frozen when Sync Agent service is disabled.

List of known issues

• Warning about insufficient privileges on application start is required.
• Backups to ASZ become unmarked as Favorite after restart of console (for upgraded product).
• Failure while cloning disk to a flash drive that has been detected as MBR disk.
• The computer is frozen during recovery.
• Acronis scheduler service has stopped when the system is awake.
• Computer awakes for backup when option "Wake up the sleeping/hibernating computer" is not activated.
• Copying from a partition that was created with Extended Capacity Manager is slow.
• One of two external drives is not recognized as a backup source.
• The folder created by Acronis bootable media doesn't have Read permissions on Windows 8.
• Unable to back up to mapped home directory on FTP, if user has no right to access ftp-root directory.
• "Less than 1 minute remains" is shown during the whole validation time.
• Canceling Drive Cleanser operation from tray is very slow.
• Clone operation under ASRM fails. Bootable media doesn't recognize file system on SSD disk.
• Keyboard becomes inactive when attempting to generate a backup name with script.
• The default backup scheme should be greyed out while burning backup to optical drive.